- Industry, Retail & Distribution
- Digital excellence & run
- Business Case
Developing a BtoB platform for new services
Defining new services with an innovative approach
The Customer
Industry and distribution
Background and objectives
The client company has a strong culture of innovation, mainly in products. To offer new services to its customers, it wanted to develop a digital platform.
- The development of a European platform involves challenges such as connecting to several information systems and harmonizing practices between countries.
- Silamir was commissioned to design and develop the service platform.
Results
- New services for customers : order management, delivery tracking, claims management, etc.
Approach / System
- International project management : headquarters in Luxembourg, BU in the UK, Silamir teams in France (Paris and Rennes).
- Iterative development, with changes in target uses during the project.
- Mobilization of a multidisciplinary Silamir team that :
- Supported the identification and prioritization of uses
- Defines technical architecture
- Designed and developed the application (mobile and desktop)
Added value Silamir Group
- Expert support to identify technical prerequisites and the best technological choices.
What our customers say about us
"The team's availability and constant commitment play a crucial role in the success of our Data Science projects, and we greatly appreciate their contribution to our growth and success."
Applications & Projects Manager - Public accounting
"The ability to understand the customer's challenges and gradually contribute to them seems to me the strength of your culture."
Chief Data and Technology Officer - Energy Sector
"A highly professional team that brings a fresh perspective and draws on solid experience. Beyond their skills, the consultants have very complementary profiles that each bring value to our team and to the business teams we work with."
RPA and Process Mining Manager - Telecoms
"We consider that human qualities as well as technical and functional skills are three of the fundamentals that guarantee the success of a BI project, and our feedback on this level is positive."
IT Manager, Finance Department - Pharmaceutical Laboratory
"A great ability to listen that translates into adaptability and responsiveness to meet the need perfectly".
Employee Services Manager - Agrifood Group
"Always ready, always a force to be reckoned with and a super pleasant relationship!"
Director of Innovation, Projects & IS - Public transport operator